Contact Us

If you have a question for us, feel free to contact our friendly Cruise Specialists on 0808 115 2757. We're here to pick up your call on:

Monday - Friday 09:00 - 18:00
Saturday 10:00 - 17:00
Sunday 10:00 - 16:00
Bank Holidays 10:00 - 16:00
Christmas Day Closed

If you prefer to contact us via email complete the enquiry form below and we'll get back to you.

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Data Protection & Privacy Notice

We comply strictly to the terms of the Data Protection Act 1998. Your details will never be released to other companies or third parties for marketing purposes.

If at any time, you would like us to stop contacting you, please let us know and we will do so immediately.

Please refer to our privacy policy for more information on how we process personal data.

We will only use the information you provide here to:

  • Contact you with details of our new brochures and special offers by post, email or occasionally telephone. If you would rather not be contacted by us.This does mean you may miss out on new brochures and exclusive offers when they arise.

  • Our sister company Archers Direct may occasionally use this information to contact you also. If you would prefer not to be contacted by Archers Direct please tick here.

The information is controlled by Cosmos Coach Tours Ltd. Avalon Waterways is a trading name of Cosmos Coach Tours Ltd ("Avalon").

Sales & Enquiries

Call our booking hotline on 0808 115 2757
If you are calling from outside the UK, please call +44 161 475 9716
Our dedicated and friendly Avalon Specialists are based in the UK and available 7 days a week as follows:

Monday – Friday 09:00 - 18:00
Saturday 10:00 - 17:00
Sunday 10:00 - 16:00
Bank Holidays 10:00 - 16:00
Christmas Day and Boxing Day Closed

Please note: In an effort to continue improving our services, we monitor our calls for training purposes.

If you prefer to email us and have a sales enquiry, please email us at avalonsales@avalon.co.uk

If you have booked a cruise and have an enquiry before you go on holiday, please email us at admin@avaloncruises.co.uk

Or contact us by post:

National Call Centre
Avalon Waterways
Wren Court
17 London Road
Bromley
Kent
BR1 1DE

Customer Services (Post Departure):

For all enquiries after your cruise, please contact:

Customer Services Department
Avalon Waterways
Wren Court
17 London Road
Bromley
Kent
BR1 1DE
Phone: 0208 695 4397
Email: customerservices@avaloncruises.co.uk

For Head Office:

Avalon Waterways
Wren Court
17 London Road
Bromley
Kent
BR1 1DE

Registered address:

Avalon Waterways (trading name of Cosmos Coach Tours Ltd)
Prospect House
Prospect Way
London Luton Airport
Luton
Bedfordshire
LU2 9NU
Registered in England No. 2705910