FAQ - Future Cruise Voucher

Why purchase a Future Cruise Voucher for a future Avalon cruise?

As a special offer to guests travelling with Avalon, if you purchase a £100 voucher for a future cruise while travelling with us or within one month (30 calendar days) of your cruise end date, we will give you an extra £75 towards your future cruise deposit, when you travel with Avalon again before 31 December 2018. You will receive a future cruise voucher to apply to the European Avalon cruise of your choice (the voucher will have a value of £175, for only £100 spend)

How do I purchase a Future Cruise Voucher?

You can purchase a Future Cruise Voucher by calling the Avalon Voucher Sales Team on 0208 315 4599 within 30 days of your original cruise departure date. Your uniquely coded voucher will then be posted to you for future use.

When can I choose my cruise?

That depends on when you want to travel. Please contact an Avalon Cruise Specialist for more information by calling 0800 668 1843. We typically start selling our river cruises by April of the previous year (for example, 2017 travel will likely become available in April, 2016). Please remember, you must book your cruise and begin travel by 31 December 2016.

How do I redeem my Future Cruise Voucher?

Future Cruise Vouchers may be redeemed by notifying your Cruise Specialist when booking your future cruise with Avalon Waterways and then sending your voucher to us at: Avalon Waterways, 1st Floor, Wells House, 15 Elmfield Road, Bromley, Kent, BR1 1LT

Can I use my voucher to purchase my next cruise through a travel agent?

Yes, your voucher is redeemable on bookings made through a travel agent, however before you go to book via your travel agent you must call 0208 315 4599 and purchased your voucher. It will then be sent in the post to you, please ensure you bring it with you when booking via your travel agent and make them aware that you wish to use your Future Cruise Voucher when booking your cruise.

Is my Future Cruise Voucher refundable?

Your £100 payment is refundable up until it’s redeemed on an Avalon cruise, at which time the voucher is treated as cash received and becomes non-refundable and subject to the cancellation policy for your booking.

Can I buy a Future Cruise Voucher as a gift for someone else?

Future Cruise Vouchers are only available to customers who have purchased and travelled on an Avalon cruise. They are non-transferable and may only be used by the person who has purchased the voucher.

Is my Future Cruise Voucher combinable with other promotions?

Your voucher may be combinable with promotional offers, subject to individual promotional terms and conditions. Please refer to individual promotion terms and conditions for combinability prior to selecting your cruise.

May I apply my Future Cruise Voucher to other services?

You may apply your voucher only to the purchase of another Avalon Waterways cruise. The Future Cruise Voucher may not be applied to other services, including pre-purchased excursions, onboard purchases, gratuities, airfares, airfare deposit, port charges, or any other government taxes and fees. Other exceptions may apply.