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Booking conditions and holiday information

The Avalon Cruises Booking Conditions spell out our obligations to you and your commitments to us when you book a holiday and, together with the information contained in the Holiday Information section (“Holiday Information”), this forms the basis of our contract with you. These Booking Conditions are subject to change from time to time and the applicable terms will be confirmed to you at the time of booking. You can also a range of Frequently Asked Questions (“FAQs”) on our website www.avaloncruises.co.uk/faq. We recommend that you check our FAQs prior to completing your booking. Where, in these Booking Conditions, we refer to "we,” "us" and "our,” this means Cosmos Tours Limited trading as Avalon Waterways. Cosmos Tours Limited is part of an international group of travel companies. The UK group companies of Cosmos Tours Limited also include Archers Holidays and Cosmos. References to "you" and "your" means all persons (or any of them) named on the booking (including anyone who is added or substituted at a later stage). Except where otherwise expressly stated, these Booking Conditions only apply to holiday arrangements which you book with us in the UK and which we agree to make, provide or perform (as applicable) as part of our contract with you. This brochure is issued on the sole responsibility of the tour operator. All references in these Booking Conditions to "holiday", "booking", "contract", "package", "tour" or "arrangements" means such holiday arrangements.

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Booking Conditions - Our Commitment to You

  • Your Reservation
  • Our Price Policy
  • If We Change Your Holiday Arrangements
  • If We Cancel Your Holiday
  • Your Flight/Train/Cruise
  • Delays
  • Our Assurance On Standards & Assumption of Liability
  • Our Complaints Procedure
  • Conditions of Carriage
  • Website & Other Information

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Booking Conditions - Your Commitment to Us

  • Deposits & Special Requests
  • Paying for the Balance of your Holiday
  • If you Change Your Booking
  • If You Cancel Your Booking
  • Your Holiday Insurance
  • Your Responsibilities
  • Financial Security
  • Data Protection
  • Website Accuracy
  • System Errors

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Pre-Departure Information

  • Holiday Documents
  • Emergency Contact Information
  • Advance Passenger Information 
  • Journeys Club
  • Children
  • Group Bookings

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About Your Accommodation

  • Your Stateroom
  • Your Hotel
  • Single Staterooms, Sole Occupancy & Single Share
  • Embarkation & Disembarkation times

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About Your Flight/Train Journey

  • Your Flight/Train Details
  • In-Flight Services 
  • Baggage Allowance 

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 About Your Cruising Holiday

  • Cruise Itineraries
  • Optional Excursions and Transfers
  • Ship, Resort and Hotel Facilities
  • Double Docking

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The Cost of Your Holiday

  • Loyalty Discount
  • Promotional Information
  • Guide Price
  • Price Inclusions and Excludes

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Some Practical Information

  • Passports
  • Visas
  • Holiday Healthcare & Safety
  • Medical Services
  • Special Assistance
  • Membership and Licensing
  • Data Protection and Your Privacy

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Free Home Executive Car Service 

We include private door-to-door home transfers on all holidays if you live within 100 miles of your UK international departure airport. The car is exclusively for you and your holiday party and will take you from your door to the departures terminal entrance; on your return, you'll be met in the arrivals hall. If you live more than 100 miles from your international departure airport you can pay an excess rate of £1.70 per mile per car for the additional miles. Mileage is calculated using the quickest route provided on Google Maps. This offer is subject to change. Please see Section 2 ("Our Price Policy") of our Booking Terms and Conditions for further details. Please note that within 100 miles this is a complimentary service with no monetary value so no refund will be made if this service is not used.