The purchase/payment of any travel services offered by Cosmos Tours Limited, authorised to do business as Avalon Waterways (“Avalon”), constitutes a contractual arrangement between the Traveller (“you”) and Avalon, and represents your acceptance of the Avalon Terms & Conditions. You must be at least 18 years of age to make a booking. As the lead traveller, you accept, and confirm you have authority and consent to accept Avalon Terms & Conditions for yourself and all members of your party.
Payment of the deposit indicates you have read and accepted these booking Terms & Conditions. You can also view a range of FAQs on our website https://www.avaloncruises.co.uk/support/faqs/. Your booking is not confirmed until the deposit is processed by us and you receive a confirmation invoice.
Holiday arrangements can be subject to change and we reserve the right to do so. We will pay compensation for amendments which we could reasonably expect to have a significant effect on your confirmed holiday in line with the below.
More than 90 days Nil
29-90 days £20pp
16-28 days £30pp
08-15 days £40pp
07 days or less £50pp
The following changes are a non-exhaustive list of examples of significant changes:• A change of your departure airport (except between any local airports such as London airports);• A reduction in the number of nights of your holiday; • A change of your resort area or your accommodation to a lower accommodation category for the full duration of your stay; • A change of your date of departure (please note that a flight which was scheduled to depart between 22.00 hours and 04.59 hours but which is changed to depart after midnight (or moved forward to depart before midnight) is not treated as a change of date); • A change from a day flight to a night flight if the time of your UK departure has changed by more than 4 hours. A night flight is one planned to depart from the UK between 22:00 hours and 04:59 hours; •A change in time of your scheduled departure or return flight by more than 12 hours (but not a flight delay); • An increase in the price of your holiday for changes in transportation costs by more than 10% of the total holiday price excluding any insurance premiums and amendment charges as detailed in the `Revisions & Revision Fees' section.
When such a change occurs we will offer you an alternative holiday of equivalent or similar standard and price at no extra cost, or a less expensive holiday, in which case we will refund the difference in price. Otherwise, you can choose another one of our holidays and pay the difference, or receive a refund of any price difference. If these options are not acceptable we will cancel your holiday free of charge. A change of overseas airport, return UK airport, changes to aircraft type, changes to accommodation to another of the same or higher standard, change of carriers or outward/return flight time of less than 12 hours will not classified as significant changes and will not give rise to compensation as set out above. Similarly, if after making your booking we are advised that an aircraft will stop en route, we will advise you as soon as possible but such a change shall not constitute a significant change. Please note that no compensation is payable for changes made because of force majeure/unusual and unforeseeable circumstances beyond our control (see the Exclusion of Liability for Cruise Itinerary Changes, Cancellations & Double Docking' section of these Terms and Conditions for further information).
If a booking cancellation is received by Avalon prior to the final payment date of your holiday, your non-refundable cruise deposit will be retained.The cancellation fees are listed below. These charges are based on the estimated cost of cancelling your holiday and the expenses and losses we are likely to suffer if we cannot resell the holiday. These cancellation charges apply to all bookings, except for items or services that are non-refundable.
Amount you must pay:
More than 90 days Loss of Deposit
29-90 days 50% of holiday cost* or deposit if more
23-28 days 70% of holiday cost* or deposit if more
16-22 days 80% of holiday cost* or deposit if more
08-15 days 90% of holiday cost* or deposit if more
07 days or less 100% of holiday cost*
*Note - These charges are a percentage of the total holiday cost of your booking, not including your insurance premium and any handling/amendment fee or other costs paid if you changed your booking. Where services include a scheduled service flight and/or a low-cost carrier flight, the cancellation fee will solely depend on the amount we are able to obtain back from the air carrier for your ticket (if any, which will depend on whether the ticket is refundable) and therefore the cancellation fees as set out in the table may be higher.
To make your cruise booking, see your travel agent, visit avaloncruises.co.uk, or call Avalon on 0330-058-8243.
Deposits of £300.00pp for Avalon Europe cruises and £500.00pp for AvalonLong haul cruises are required to reserve your holiday. This deposit is non-refundable and non-transferable.
Final payment for your cruise holiday is due 90 days prior to date of departure. If booking within 90 days payment in full is required at time of booking. Reservations (land, cruise, and air) are cancelled if final payment is not received by the due date; cancellation penalties apply, as noted below. This may differ for group reservations.
You are responsible for verifying that everything on your invoice is accurate and complete, including dates of travel, options selected, and that each name matches the relevant passport. Avalon cannot accept responsibility if we are not notified of inaccuracies within 5 days of sending out the invoice. Changes are subject to the fees and penalties noted below. In the case of billing errors, Avalon reserves the right to re-invoice you with correct pricing.
Avalon accepts Cheques, Visa, MasterCard, and American Express. No charges will be incurred for payments made by either credit or debit cards
Travellers who are under 18 years old on the departure date must be accompanied by an adult throughout the cruise, and are requested to share an adult’s accommodation. There are no connecting staterooms on Avalon Waterways. Children under 8 years of age are not allowed on any Avalon cruise. For any special requirements regarding airline tickets for children, contact your airline directly. There are no discounts for young travellers on Avalon cruises.
Adequate and appropriate travel insurance is essential for your protection. Each member of your party must have either the holiday insurance policy we offer which is arranged by Holiday Extras or another policy giving at least equal cover. It is your responsibility to ensure that the insurance cover you purchase is adequate and appropriate for the particular needs of you and your party but it should at a minimum cover the cost of cancellation of your travel arrangements by you, and assistance (including medical costs and repatriation) in the event of accident or illness overseas, as well as compensating you for permanent injury, death, delays or loss of baggage and personal possessions. We do not check insurance policies. Please read your policy details carefully and take them with you on holiday. For more information on the Holiday Extras policy please see our website https://www.avaloncruises.co.uk/travelling-with-us/travel-extras
We provide full financial protection for our package holidays. When you buy an ATOL protected flight or flight inclusive holiday from us, you will receive a confirmation invoice and an ATOL certificate from us (or our authorised Travel Agent if you did not book directly with us) confirming your arrangements and your protection under our Air Travel Organiser’s Licence number (1082). The ATOL certificate lists the flight, accommodation, car hire and/or other services that are financially protected, where you can get information on what this means for you and who to contact if things go wrong. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad, and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website at www.atol.org.uk.You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. When you buy a package holiday that does not include a flight, protection is provided by way of a bond held by ABTA. For further information please see www.abta.com.
In the sole discretion of Avalon or the Ship’s Operator or the captain, Avalon may refuse transport to any passenger or may require any passenger to disembark if it is reasonably believed that the passenger (1) is dangerous to others or to himself or herself; (2) has engaged in, is engaged in, or is threatening to engage in behaviour that may adversely affect the safety, security, comfort, enjoyment, or well-being of other passengers or crew members, including, but not limited to, behaviour that is disruptive, verbally abusive, physically abusive, obnoxious, harassing, discriminatory, or obscene; (3) has failed or refused or is failing or refusing to following Avalon’s rules and procedures or the instructions of Avalon, its representatives, or the crew members or (4) whose medical condition, limited mobility or disability is not compatible with security rules and requirements specific to the navigation area (any passenger who has concerns should contact 0844 573 0668to discuss their mobility/ disability before booking their cruise. You may be asked to supply medical evidence regarding mobility prior to a booking being made). In the event a passenger is removed, such passenger may be left at any port or place the ship calls without any liability to Avalon or its representatives. Avalon shall not be required to refund any portion of the fare paid by any passenger who is removed under the terms of this paragraph, nor shall Avalon be responsible for expenses for lodging, medical care, meals, transportation, or any other expenses incurred by the passenger. Avalon shall be entitled to recover from the passenger any costs or expenses incurred by Avalon, its representatives, or the crew members in the removal of the passenger or the exercise or enforcement of this clause.
Some government agencies in foreign countries (within or outside of the EU) require Avalon to collect and pass on in advance of travel certain personal and other details related to you, including but not limited to government-issued identification and passport details. If you fail to supply the details, as requested, fully and accurately, your trip may be interrupted or cancelled. There are no refunds for failure to provide satisfactory documentation or failure to provide satisfactory documentation by the time required.
We will of course inform you if there is any further information we require from you during the booking process. Please note that, in addition to us contacting you in relation to your travel arrangements, we may also contact you following your holiday with details of other holidays / tours provided by us that may be of interest to you. We will only provide your contact details to our UK group of companies for this purpose where you have opted-in to receive such communications at the time you make your booking. Thereafter, you will be free to opt-out of receiving such communications at any time by giving notice to us. In any event, where you opt-in, we will only keep your personal data for the purpose of direct marketing for 3 years from the date of your last booking with us.
You are generally entitled to ask us about details of yours that we are holding, why we are holding or processing them and to whom we have disclosed or may disclose them to. To do this, please send a letter to the address listed in the `Service Enquiries After the Holiday' section below. We promise to respond to your request within one month of receiving the written request and the applicable fee. There are limited circumstances where we shall be within our rights to refuse such a request. If you believe that any of your personal information that is held or being processed by us is incorrect or no longer available to us, then please write to us immediately as we cannot be responsible for any problems that may arise due to inaccurate information that you have provided us with.
We will need to use the personal data you give us to properly process your booking from the point of booking, during your holiday and beyond and for improving customer service. We will also need to keep your details for a period of time of 7 years and will share these with the suppliers providing some of the services to you (such as airlines, accommodation providers and transport companies) and agents, so that they can contact you in respect of your travel arrangements. Your personal data may also be required and provided to security companies, public authorities such as customs/immigration or as required by law by us or our suppliers (as appropriate). The personal data we may need to store and use include the names and contact details of you and all parties to your booking, credit/debit or other payment and passport details and where applicable, details concerning any disability, medical conditions or dietary requirements (which might disclose directly or indirectly your orientation of religious beliefs) which might affect the chosen holiday arrangements. We value your relationship with us and we strive to maintain an excellent level of customer service. Unless you expressly ask us not to, in order to improve customer service across our business we will share your details with our Cosmos UK group of companies.
As the data controller, we take steps to ensure that adequate security measures are in place to protect your personal data, which extends to ensuring the protection of personal data sent to any of our suppliers, who process your personal data on our behalf for the purpose of your booking. It may be necessary to transfer your details to suppliers in a country or countries outside of the EEA, where the data protection and privacy rules are less stringent. In such circumstances we will only transfer your personal data, to the extent required and at such level of disclosure as necessary where we have verified at the time of the transfer that the concerned suppliers have appropriate safeguards in place to protect your personal data to the level and extent of protection as afforded by Avalon. The Company will not pass any of the Passengers personal/sensitive data onto any person who is not responsible for any part of the Passengers travel arrangements and the request for the personal/sensitive data is not necessary for the performance of the Passengers contract with the Company. The Company will retain the Passengers’ personal data in its archived system for up to 7 years from the last use by Avalon of such personal data to allow the Company to comply with its legal obligations relating to the bookings and for the additional purpose of defending any legal action brought against the Company in relation to the Passengers contract with the Company. The Company will only keep the Passengers personal data for as long as it is necessary as deemed by Avalon and is required by law.
Force Majeure - Avalon assumes no liability for any loss, damage, or entry of any nature in whole or in part resulting from an Act of God or any other force majeure condition including, without limitation, natural or nuclear disaster including, but not limited to: fire, volcanic eruption, environmental pollution or contamination, inclement weather, earthquake, low or high water levels, flood, water or power shortages or failures, tropical storms or hurricanes, riots or civil commissions or disturbances, epidemics and pandemics, industrial dispute, and any other acts of a similar nature, sabotage, arrests, strikes or labour disruptions, restraint of rulers or peoples, expropriations, acts of terrorism and its consequences, war, insurrection, quarantine restrictions, government health advisories, or warnings or alerts of any kind of nature, government seizures, refusal or cancellation or suspension or delay of any government authority or any license, permit or authorisation, damages to its facilities or the travel supplier and its facilities, or any other unforeseen circumstances or any other factors unforeseen by Avalon that impacts negatively on, or hampers, its ability to fulfil any of its contractual conditions. If any of these conditions apply, Avalon reserves the right to change the itinerary whenever conditions, in the opinion of the Master of the Ship or local waterways regulations, render it advisable or necessary. In addition, river and other local authorities often need to carry out repair or maintenance work on the river or canal banks, stretches of river or canal, bridges, locks or docks, or other areas which may impede river cruise travel. This is frequently undertaken with little or no notice to river cruise operators, and can cause Avalon to make changes to the published itinerary or to operate part of the itinerary by substitute vessel or motor coach and hotel accommodation with little to no notice. These events are beyond our control, and Avalon will not be responsible for any loss, expense, or inconvenience caused by reasons of such changes.
Docking positions at each port are assigned by local authorities, and river cruise companies have no control over where they can dock. This can sometimes result in double-docking, when more than one ship is assigned to the same dock and the ships are rafted together, temporarily obstructing the view. Avalon Waterways will not be responsible for any inconvenience caused by reasons of such assignment.
Avalon reserves the right to cancel, advance, or postpone any scheduled tour and/ or sailing date and may, but is not obligated to, substitute another vessel, and shall not be liable for any loss whatsoever to tour/cruise participants because of any such cancellation, advancement, or postponement. In the event of charters of the vessels, strikes, lockouts, riots, or stoppage of labour for whatever cause or for any other reason whatsoever, Avalon may at any time cancel, advance, or postpone any scheduled sailing and may, but is not obliged to, substitute another vessel and shall not be liable for any loss whatsoever to tour/ cruise participants by reason of any such cancellation, advancement, or postponement.
We will not cancel your holiday after the balance of payment is due unless you have failed to comply with any requirement of these Booking Conditions entitling us to cancel (such as paying on time) or where we are forced to do so as a result of unusual and unforeseeable circumstances beyond our control or force majeure. If we have to cancel, we will tell you as soon as possible. Except where you have failed to comply with any requirement of these Booking Conditions entitling us to cancel we will offer you the choice of • taking any reasonable alternative holiday we offer you (if this is less expensive than your original holiday, we will refund the difference but if it is more expensive we may ask you to pay the difference). If you decide not to take the alternative we specifically offer you, you may purchase any other available holiday from us at the applicable price and we will refund, or you will be required to pay, the difference in price with your original holiday. In both instances the compensation detailed in the `Subject to Change Holiday Bookings' section will apply. If neither of these options are suitable you may cancel the booking and receive a prompt refund of all monies you have paid to us.
Please note that the compensation shown in the table in the `Subject to Change Holiday Bookings' section is not payable if we are forced to cancel your holiday due to force majeure/unusual or unforeseeable circumstances.
All holiday prices are based on rates (reflecting foreign exchange rates) known at the time of publication and expected to be in effect at the time of departure.Holiday prices are per person, based on double occupancy (two people sharing a room). Single room supplements and triple reductions are listed where applicable. Not all accommodation types are available on all holidays.
We reserve the right to change prices from time to time. Accordingly, it is possible that when you book your holiday the actual price may have gone up or down from the advertised price as factors such as live flight pricing can change. We will always advise you of your holiday price before you choose to book with us. Prices are subject to change without notice, subject to the guarantees set forth below.
Once Avalon has received your full deposit for any cruise holiday, that cruise price is guaranteed and you are protected against any base land or cruise price increase due to currency surcharge. Any subsequent land or cruise cost increases are at Avalon’s expense, not including energy cost increases and/or any government tax increases. Please see below for details of when a price can be increased.
Prices found on our website may differ from those displayed in this brochure, and certain offers advertised on the website may not be available in the brochure.
In rare cases errors may occur when putting together the brochure or when inputting prices into our reservations system or website. We regret that any contract entered into on the basis of an inputting/systems error or erroneous price will be null and void. In the unlikely event that such a situation occurs you will be given the option to either pay the correct price or cancel with a full refund. We also reserve the right to correct any pricing errors at any time prior to the price being confirmed at the time of booking.
Changes in transportation costs, including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates mean that the price of your travel arrangements may change after you have booked. However, there will be no change after the balance of the holiday is paid in full. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged the amount over and above that, plus an administration charge of £1 per person together with an amount to cover agents’ commission (if applicable). If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the options set out in the `Subject to Change Holiday Bookings' section. Should the price go down by more than 2% of your holiday cost due to changes in transportation costs such as those listed above, of your holiday cost, any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
Any request for refunds is subject to these Terms & Conditions; no refund will be made for unused services, for unused transportation where group activity tickets are involved, or for voluntary modifications made by the traveller. Airport transfers are complimentary with flights booked through Avalon. Guests not using the included transfer will not be given a cash equivalent or holiday price reduction.
If, after deposit is received from you, you wish to change your travel arrangements, we will try to accommodate your request, but it may not always be possible. Any changes requested must be made by the person who made the booking in writing and will be subject to a fee of £35.00 per transaction in addition to any airline-imposed change fees*. Any revision to a booking, including but not limited to flight cancellations or name changes, may result in the loss of confirmed airline reservations or increased airfare, which will be payable by you. *Note: Certain travel arrangements (e.g. Airline Tickets) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements. A change of traveller name, holiday date, or itinerary within final payment will be treated as a full cancellation and new reservation; holiday and airfare cancellation fees apply. The cancellation charges table can be reviewed in the `Booking Cancellations & Cancellation Fees' section.
Cosmos Tours Limited, Cosmos and Avalon Waterways is licensed to market and operate travel products under the Avalon Waterways, Globus, Cosmos and Archers brand names, and arrange for the holiday services offered on this website, including transportation, sightseeing, and accommodations through independent contracts.
Air carriers, accommodations, and other suppliers (including but not limited to trains, cruises, ferries, motor coaches, hotels, and restaurants) providing services are independent contractors and are not agents, employees, servants, or joint ventures of the Cosmos Tours Limited or its affiliates. From time-to-time, and for the purpose of identifying those independent third-party suppliers of services as the provider of a component or part of an Avalon cruise, package or tour, some or all of those entities may utilise the name “Avalon” on promotional media, signage, or attire. Although you may see the name “Avalon” on vehicles, signs, apparel, or elsewhere during your cruise, tour, or excursion, its use by third-party suppliers is solely for the purpose of identification and does not represent or signify in any way ownership, management, supervision, or control by the Company of services that are provided by independent third party suppliers or of the employees, servants, or agents of the third-party suppliers. All certificates and other travel documents for services issued by the Company are subject to the Terms & Conditions specified by the supplier, which are available upon request, and to the laws of the countries in which the services are supplied.
Our liability to you for death, injury, illness, damage, delay or other loss to person or property of any kind suffered by you shall not exceed the following:
*where carriage is performed on Inland waterways our liability shall be determined in accordance with English law (the Merchant Shipping Act) and The Convention on Limitation of Liability for Maritime Claims 1996 (“LLMC 96”) as amended by SI 1998/1258, a copy of which will be provided by on request or can be found at (http://www.legislation.gov.uk/uksi/1998/1258/article/4/made). The limits for non-sea going passenger vessels is 175,000 SDR’s per passenger per carriage. Liability for property claims will be at least 1,000,000 SDR’s under SI 1998/1258 (4)(b)(i)); *where carriage involves sailing on waterways located in the territory of a state party, the Strasbourg Convention on the Limitation of Liability of Owners of Inland Navigation Vessels as amended (“Strasbourg Convention”) applies and limits claims for personal injury or death to 60,000 SDR’s per passenger, subject to a maximum of 6,000,000 SDR’s;
*where carriage includes International carriage by sea, the Athens Convention 2002 and EU Regulation 392/2009 on the liability of carriers of passengers in the event of accidents will apply, which may be found at: http://www.transportrecht.org/dokumente/AthenProt2002e.pdf and http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2009:131:0024:0046:EN:PDF. This places strict liability on the carrier and places an obligation on carriers to hold compulsory insurance. EU Regulation 392/2009 limits the maximum amount payable by us, in the case of death or personal injury incurred during carriage for which we are held liable to 400,000 SDR’s per passenger or in the case of war and terrorism 250,000 SDR’s per passenger. In both circumstances, deductions can be made for your contributory negligence;
*for loss of or damage to property (save for medical and mobility equipment) under the Athens Convention 2002 and EU Regulation 392/2009 liability is limited to 2,250 SDR’s, which is subject to a deductible of 149 SDR per passenger; and
*where money and/or valuables including but not limited to jewellery (“Valuables”) have been deposited with the ship and a receipt for the same is issued, our liability to you for loss or damage will be limited to 3,375 SDRs under the Athens Convention 2002 or EU Regulation 392/2009. Note – we will not be liable for any loss of or damage to money and/or Valuables left within the in-room safes provided.
In all cases of carriage by sea luggage is assumed to be delivered without damage unless written notice is given by (i) in the case of apparent damage before or at the time of disembarkation or redelivery; or (ii) in the case of damage which is not apparent or loss of luggage, within 15 days from the disembarkation or delivery or from the date any such delivery should have taken place. In any event, we will not be liable for any loss or damage to luggage that occurs outside the course of carriage including any loss or damage before or after the luggage comes into our actual possession, custody and control, including, but not limited to, where the luggage is in the possession, custody and control of airlines or other transportation services.
Nothing in the above shall prevent us from relying on any deductible that we may apply under the applicable law.
The daily conversion rates for Special Drawing Rights (SDRs) can be found on the International Monetary Fund website at www.imf.org.
In any event, we shall not be liable for consequential losses incurred by you including, but not limited to, loss of profits.
After departure, if the Services included in the holiday cannot be supplied or there are changes in an itinerary for reasons beyond the control of the Company, depending on the circumstance, the Company will take reasonable action to arrange for the provision of comparable services. Any resulting additional expense will be the responsibility of holiday participants, and any resulting savings will be refunded by the Company to holiday participants.
The Company reserves the right to accept or reject any person as a holiday participant; to expel any participant from the holiday; to make changes in the itinerary whenever the Company deems it necessary for the comfort, convenience, or safety of the participants; and to cancel a holiday at any time.
The holiday participant agrees that neither the Company nor its affiliates shall be liable for any damage, loss (including personal injury, death, and property loss), or expense occasioned by any act or omission of any supplier providing services, any insurer or insurance administrator under the Travel Protection plan, or any other person.
As a passenger on board an Avalon river cruise, you are also subject to the Terms & Conditions of the Carrier. Carrier Terms & Conditions are available below:
River Cruise Voyage aboard MV "Avalon Expression"
River Cruise Voyage aboard MV "Avalon Felicity"
River Cruise Voyage aboard MV "Avalon Illumination"
River Cruise Voyage aboard MV "Avalon Imagery II"
River Cruise Voyage aboard MV "Avalon Impression"
River Cruise Voyage aboard MV "Avalon Luminary"
River Cruise Voyage aboard MV "Avalon Panorama"
River Cruise Voyage aboard MV "Avalon Passion"
River Cruise Voyage aboard MV "Avalon Poetry II"
River Cruise Voyage aboard MV "Avalon Tapestry II"
River Cruise Voyage aboard MV "Avalon Tranquility II" River Cruise Voyage aboard MV "Avalon Visionary"
River Cruise Voyage aboard MV "Avalon Vista"
River Cruise Voyage aboard "Avalon Myanmar"
River Cruise Voyage aboard "Avalon Siem Reap"
River Cruise Voyage aboard "Avalon Saigon"
River Cruise Voyage aboard "Amazon Delfin III"
River Cruise Voyage aboard "Ganges Voyager"
Avalon Waterways is a Member of ABTA with membership number V3031, and licensed by the Civil Aviation Authority (ATOL number 1082). ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA 's Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ. Tel: 020 3117 0500 or https://abta.com/