Holiday frequently asked questions and essential information.
A full list with details and guide prices will be included in your final documentation.
We will endeavour to send your documentation approximately 14 days prior to departure. Your documents will be emailed to you, so please ensure you check your personal junk mail box if you are expecting to receive documents and you cannot see them in your inbox. We can only offer paper documentation for a £10 fee.
Balances are due 12 weeks prior to departure.
We have found over the years that cruising holidays are not ideal for young children. For this reason we do not take bookings for children under 8 years of age and there are no special arrangements or activities for children on board.
We do understand that unfortunately things can happen that are out of your control. The cancellation fees are calculated dependent on your departure date. Please check our cancellation grid within the Terms and Conditions section.
Please note that tips for your Cruise Director, the ship's crew and local guides are included in the price of your holiday.
A fee of 1.5% of the cost is charged when using a credit card. Debit cards have no charges. Please note we do not accept American Express cards.
We use mobile phone or email contact information for emergency purposes in time sensitive situations so that should the need arise, we can quickly get in touch. This information will not be used for marketing purposes and will be disposed of after your trip. Final documentation will not be released until you have provided us with this information.
Our price guarantee for 2017 is valid for late departures within 12 weeks of travel. To qualify you must send us evidence of the low priced comparable cruise holiday, clearly stating the quote date, full itinerary, ship standard, flights departure date and inclusions. Staterooms must be on the same deck level and of a similar size. The price promise is applicable to Amawaterways, APT, Emerald Waterways, Riviers, Scenic, Tauck, Uniworld, Viking. Simply email email@example.com before the booking is made.