Holiday frequently asked questions and essential information.
As a tour operator we have no control over flight delays and cancellations and your claim will need to be made through the airline directly. If your flight departs from any airport in the EU or arrives at any airport in the EU then you may be eligible for compensation through your airline for a delay over 3 hours. Further information can be found on the caa website
Your full first and surname must match your passport in order to travel. If your name is spelt incorrectly you must advise us as soon as possible so we can make the necessary amendment. Airlines will make charges for incorrect spelling amendments and sometimes this may increase to the purchase of a brand new ticket.
Airline policies vary as to when you are able to reserve your seats. You may be able to reserve your seat online or alternatively you may call the airline to discuss your seating requirements. We will provide you with your airline reference by e-mail approximately 5 weeks before departure.
We offer a full range of regional flights as well as Eurostar departures.
We do offer "no fly" options such as Eurostar, just select your cruise and the website will default to the first flight option available . You can then proceed to choose alternative flights, which will include Eurostar options if available. Alternatively just speak to our contact centre experts.
European destinations are usually 2 hours, and for Domestic flights approximately an hour.
Depending on the airline, however most european flights do not include food.
Your baggage allowance depends on the terms and conditions of the applicable airline so please check directly with them prior to your departure. Most European airlines offer 20kg baggage.
Our recommendation is to arrive at your train station one hour prior to departure, although minimum is 30 minutes.
Subject to availability we can offer a full range of flights and classes, just check online within the flight alternative selection or alternatively speak to one of our expert consultants in the contact centre.