Holiday frequently asked questions and essential information.
Sometimes, Mother Nature gets in the way of water levels. That’s been true this season for stretches of the Rhine and Danube Rivers. And while Mother Nature hasn’t always risen to the occasion, we have done our best to step in to ensure our travelers enjoy their vacation, even with itinerary changes. Some changes have included ship swaps, other times we have offered complimentary excursions in exchange for missed sailing moments. And, in a few cases, we have proactively cancelled cruises if we believe the experience is compromised.
In short, we have been working very hard, every moment of every day to do right by our guests under difficult water conditions. As predictions of river conditions by local experts made more than 2 or 3 days in advance are unreliable, and water levels can change within hours, it’s unfortunately not possible to know what conditions will be. This can mean that we are only able to notify guests of itinerary changes shortly before departure or update during the cruise. In this situation, we’ll do our very best to advise our guest on upcoming cruises if we anticipate any change in their itinerary.
It is a condition of booking with us that you purchase suitable travel insurance.
Yes, it is essential that first and last names on flight tickets or itineraries exactly match those on the passport otherwise guests may not be permitted to travel and any applicable insurance will be ineffective. It is your responsibility to ensure that your passport is valid for your journey to all destinations that you will be visiting and that you are aware of the entry requirements. Some overseas countries have an immigration requirement for a passport to remain valid for a minimum period after the date of entry. Information on Passport requirements and details for relevant embassies can be found at https://www.gov.uk/foreign-travel-advice. Further information from the Identity and Passport Service can also be obtained as follows: Advice line: 0300 222 0000 8am-8pm daily (calls charged at your network provider's standard national rate). We recommend that you take a photocopy of your passport pages showing your photograph and passport number and keep these with you in a separate place from to the original to help in the unlikely event that your passport is lost while you are overseas.
This differs between each airline and will be between 20 to 23 kgs. We will include detailed information with your final documentation.
It is a UK Government requirement for certain key passport & personal data to be provided for security reasons. You will be required to provide this information via a designated web portal. If you do not submit this data your booking may be subject to cancellation because the transport provider may be unable to allow you to travel.If you are booking within 4 months of departure you must submit the data immediately after booking via the relevant web portal. The final deadline for data to be submitted is 4 days prior to departure although again we would encourage you to submit the data as soon as your booking has been made. Inaccurate or incomplete data could delay your journey, either at check-in or with the immigration authorities. We cannot accept responsibility for incorrect or incomplete data provided, and if you are unable to travel for any reason relating to the provision (or omission) of API data, no refunds will be available. To provide your API data, go to "My Booking" at the top of our Web Page. You will need to enter your Booking Reference and the Lead passenger name, and this will take you to the secure link where the required API information may be entered.
You will need to report this to the airline or baggage handler company as it happens. They will ask you to complete a report. Please be aware that airlines will not accept responsibility for any damage that is not reported to them whilst you are still at the airport.As a tour operator we have no control over lost baggage and any claims arising from that, your claim will need to be made through the airline directly
For up to date travel advise please ensure you check https://www.gov.uk/foreign-travel-advice prior to your departure. Many countries have updated their local laws in particular with regards to arriving into their countries with prescriptions and medicines.