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Avalon Assurance

Book with confidence

We are a member of ABTA and our flight-inclusive holidays are protected by ATOL. But that's not the only reason you can book with confidence.

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Which? Recommended

In 2019, we were delighted to have become a Which? Recommended Provider when Avalon Waterways came top of the tables in a recent survey of River Cruise Lines. 

 

Feefo award-winning

We hold a Feefo Trusted Gold Service Award 2019 for our customer service, which is solely based on customer feedback.

 

Full ABTA and ATOL protection

Whether you book just the cruise part of your holiday, or a fully packaged holiday, you have financial protection. We are a member of ABTA and our flight-inclusive holidays are protected by ATOL - which means that if your holiday is cancelled for any reason, you’ll receive a full refund.

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Good Housekeeping Reader Recommended

We’re proud to be Good Housekeeping Reader Recommended for our Panoramic views.

 

More included

Our cruises include accommodation, port fees, all meals, quality wine and beer with lunch and dinner, a choice of daily excursions, on-board tastings and demonstrations, the services of a Cruise Director and all gratuities – so you never have to factor in extra cost for tipping our staff on your holiday.

 

The best Cruise Directors in the business

We go to incredible lengths to find the most professional Cruise Directors and Local Guides to give you the richest experience possible, both on and off the ship.

Mother Nature and unforeseen events

When it comes to showing you the world, our mission is to provide you with an exceptional and engaging river cruise experience. Occasionally, Mother Nature has other ideas and may present us with unexpected high or low water conditions. While we cannot predict water levels, we can assure you that all of us at Avalon Waterways - on board, on shore, and behind the scenes - are dedicated to providing the best possible holiday experience, no matter what Mother Nature throws our way.

Our seasoned global team works proactively to manage and communicate any necessary itinerary changes with you. We are always ready with thoughtfully planned alternatives and modifications to minimise delay or disruption - which may include changes in embarkation and/or disembarkation locations, utilising other Avalon Suite Ships available in the area, providing alternative sightseeing, or offering hotel accommodation. Every modification we make is with your comfort and convenience in mind.

And while we’ll always do our best to anticipate and plan ahead, there can be a rare occasion when river conditions require us to update plans close-in to departure or even make adjustments during the cruise. Even in those situations, our goal is to provide a complete holiday experience and rely on our experience to help you navigate around any affected areas.

In any case we deem that weather or river conditions stand in the way of a true Avalon cruise experience, we’ll offer alternatives that will ensure you’ll ultimately experience an amazing cruise, even if it means moving to a new date.

We will also give the opportunity to cancel, without penalty, when there is a high level of certainty a sailing will have major disruptions and we can't find an alternative cruise or date to suit you.